Manzana Case

Technology & Operation Management, GSM 430 Case Analysis capacity: Manzana amends is a property insurance company that operates by dint of a network of branch offices. It does not shoot instantly with the existence but with independent agents who in return deal with the customers. Agents select Low reverse gear time and fast substitute rates. sign analysis of the piece suck mental sour figures of Fruitvale branch at Manzana Insurance indicates declining clamss, poor operating transaction and advancement of contender Golden Gates. Further analysis was conducted to nurse for to the core of the conundrum the management is facing and consequently, provide recommendations on how to go astir(predicate) these issues. Issues: * Low and declining Profits: During the first quarter of 1991, on that point was profit loss of ($ 174,000) which declined even further in the second quarter to ($121,000) (Exhibit 1). Reasons may include: * callable to high turnaround multiplication (TAT) * Calcu new-fangled by management to be 8.

2 days * Causes agents to refer clients to other companies * Causes congestion and increased aggregation of policies * Due to reduced bod of renewals (low renewal rates) because of increased volumes of later(a) renewals * Due to focus on new policies only * Due to late policies * Late RERUNs amount to 99.67% of come in late requests processed in 1991 which means it has a over large touch on total late requests processe! d. * Poor performance and dexterity * Processing issues: * wrong prioritization of policies * Emphasis on RUNs and RAPs and less on RAINs and RERUNS (although RAPs and RERUNs amount to 38.42% and 44% respectively of total requests processed as compared to only 13.33% RUNs and 9.64% RAINs. * uneven workload distribution and uneven responsibilities * understaffing (underutilization) at certain areas * low conversion of RAP to...If you want to demoralise a full essay, order it on our website: OrderCustomPaper.com

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